Политика доставки

Processing Time:
All orders are carefully prepared and shipped within 1–3 business days after payment confirmation. During peak seasons or promotions, processing may take up to 5 business days.

Shipping Methods & Delivery Times:
We ship worldwide with reliable carriers to ensure your sweets arrive fresh and on time. Estimated delivery times:

• Germany: 2–5 business days

• European Union: 3–7 business days

Please note that delivery times may vary due to customs clearance, holidays, or unforeseen delays.

Shipping Costs:
Shipping costs are calculated at checkout based on your location and the weight of your order. 

Order Tracking:
Once your order is shipped, you will receive a tracking number via email to monitor your package.

Customs, Duties, and Taxes:
For international orders, customs fees, import duties, and taxes may apply, depending on your country. These charges are the responsibility of the recipient.

Lost or Damaged Packages:
We take great care to pack our products securely. In the rare case that your package is lost or damaged during transit, please contact us immediately at info@sirinnur.de, and we will assist you with a replacement or refund.

Questions:
If you have any questions regarding shipping, delivery times, or tracking, please contact us at info@sirinnur.de , and our team will be happy to help.